Shipping Policy

Order Processing

After an order is submitted, it may undergo processing before shipment. Processing can include payment verification, order review, product preparation, address review and other steps reasonably required before the order enters the delivery stage.

Processing requirements can vary by product. Larger desks, standing workstations, office chairs or other substantial workplace products may require different handling from smaller accessories.

Shipping Availability

Shipping availability depends on the product, delivery destination and services available for the applicable order.

Not every shipping method is necessarily available for every product or destination. Available options, where applicable, may be presented during checkout or through order-related information.

Velnora may be unable to ship certain products to particular locations where delivery restrictions, product characteristics or operational limitations apply.

Shipping Costs

Where shipping charges apply, the applicable amount may depend on the product, destination, order characteristics and shipping method available for the transaction.

Any shipping charge applicable to an order should be reviewed during checkout before the purchase is submitted.

Velnora does not establish a universal shipping fee in this policy because shipping costs may differ between orders.

Shipping Address Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

• Review the recipient name and delivery address before submitting checkout.
• Include applicable apartment, suite, unit or building information.
• Make sure postal or ZIP code information is entered correctly.
• Provide delivery details necessary for the destination where requested.

Address changes requested after an order has entered processing may not always be possible. Whether a change can be made depends on the order's current status and the services involved.

Delivery Estimates

Where a delivery estimate is displayed or communicated, it is an estimate based on the information available at that time and is not a guaranteed delivery date unless a specific guarantee is expressly provided for the applicable transaction.

Delivery timing may be affected by factors including destination, carrier operations, product handling, order volume, weather, transportation disruption, access conditions or other events beyond the ordinary control of the store.

Tracking Information

Tracking information may be provided when it becomes available for the applicable order.

Tracking activity may not appear immediately after information is created. Carrier systems can require time to register a shipment or display updated movement.

Where an order contains multiple items, separate tracking information may be provided if the items are shipped separately.

Multiple or Separate Shipments

Products within the same order may occasionally be shipped separately. This can occur where products have different handling requirements, are prepared separately or move through different delivery processes.

A partially delivered order does not necessarily mean the remaining item has been omitted. Separate shipment information should be reviewed where provided.

Large Office Furniture and Equipment

Desks, standing workstations, executive office furniture, file cabinets and other larger products can require different handling from smaller workspace accessories.

• Review product dimensions before ordering.
• Confirm that the intended delivery location has appropriate access.
• Consider doors, corridors, elevators, stairs and other access points.
• Keep the delivery area reasonably accessible where necessary.
• Review any product-specific delivery information supplied with the order.

Unless expressly stated for a particular order or service, delivery should not automatically be interpreted as including product assembly, installation, room placement or removal of existing furniture.

Shipping and Delivery Delays

Shipping or delivery may occasionally be delayed because of circumstances affecting product handling, transport, carriers, destination access, weather, service interruptions, unusually high volume or other operational factors.

When available, updated tracking or order information should be used to review the latest shipment status.

A delay does not automatically mean that the shipment has been lost or cancelled.

Missing, Incorrect or Damaged Deliveries

If an order appears to be missing, materially damaged in transit, incomplete or different from what was ordered, the issue should be reported with the relevant order information.

For visible delivery damage

Where practical, retain the product, packaging and any available shipping materials until the issue has been reviewed. Clear photographs of packaging and product damage may help document the problem.

For missing items

First review available tracking information and determine whether the order may have been divided into multiple shipments.

For an incorrect item

Keep the item and packaging available while the order details are reviewed. Avoid unnecessary use or modification of the item before receiving relevant instructions.

Undeliverable Orders

An order may become undeliverable where the supplied address is incomplete or incorrect, access is unavailable, delivery cannot be completed or other destination-related issues prevent delivery.

If a shipment is returned or otherwise affected because it could not be delivered, the next steps will depend on the circumstances of the order and the services involved.

Additional costs resulting from address errors, redelivery or return transportation may apply where permitted and where such costs are actually incurred or disclosed.

Refused Deliveries

Refusing a shipment does not automatically create or complete a refund. Any resulting return, refund or related request remains subject to the circumstances of the order and Velnora's current return and refund terms.

Customers who believe a delivery should not be accepted because of visible damage or another significant issue should document the situation where practical and provide the relevant order details.

International Shipping

International shipping availability, where offered, depends on the destination, product and services available for the applicable order.

Cross-border orders may be subject to local customs procedures, taxes, duties, fees or other requirements imposed by authorities or delivery services. Whether such charges apply depends on the destination and the circumstances of the shipment.

Where a cost or requirement is not expressly included in the order total, customers should review any destination-specific obligations that may apply to them.

Changes to This Shipping Policy

Velnora may update this Shipping Policy to reflect changes in store operations, delivery practices, available services or applicable requirements.

The current version will be published on this page. Where the policy is updated, the revision date shown at the top of the page may also be changed.