Information You Provide
Information may be collected when you place an order, use store features or communicate with Velnora.
Velnora Legal
Privacy Policy
This Privacy Policy describes how Velnora collects, uses, discloses and otherwise handles personal information when you visit our online store, purchase office furniture or ergonomic workspace products, request support or otherwise interact with Velnora.
Last updated October 15, 2026
Privacy at a Glance
How Velnora Handles Personal Information
Personal information is used to operate the Velnora store, process and support purchases, communicate with customers, maintain store security and support legitimate business operations.
Operate the Store
Information may be used for checkout, order administration, customer support, security and store improvement.
Service Providers
Information may be processed by providers supporting ecommerce, payment, delivery, analytics and related operations.
Your Privacy Choices
Depending on applicable law, you may have rights relating to access, correction, deletion and other privacy choices.
About This Privacy Policy
This Privacy Policy applies to personal information processed in connection with Velnora's online store and related customer services. In this policy, "personal information" means information that identifies, relates to, describes or can reasonably be associated with an individual, subject to the definitions provided by applicable privacy law.
By using the Velnora store, you acknowledge that information may be processed as described in this Privacy Policy and as otherwise permitted or required by applicable law.
Information We Collect
The categories of personal information collected depend on how you interact with Velnora. Information may include:
- Contact information: such as your name, delivery address, billing address and other contact details you choose to provide.
- Order information: including products purchased, order details, order value, transaction references, delivery information and order history.
- Payment-related information: payment information may be processed by the payment services made available through checkout. Velnora may receive information necessary to confirm, administer or support a transaction.
- Account information: where customer account features are used, information associated with that account may be processed.
- Customer support information: including messages, order questions, product questions, photographs or other information you voluntarily provide when requesting support.
- Device and usage information: such as browser information, device information, IP-related information, referring pages and interactions with the Velnora website.
- Preference information: including available communication preferences, cookie choices or other selections you make while using the store.
How Information Is Collected
Personal information may be collected from several sources, depending on your interaction with Velnora.
- Directly from you when you place an order, enter information during checkout, use account features, request customer support or otherwise provide information.
- Automatically through the store when you browse pages or use store functionality, including through cookies and similar technologies.
- From ecommerce and service providers that support store operation, payments, delivery, fraud prevention, analytics or other business functions.
- From services you choose to interact with where those services are connected to the Velnora shopping experience.
How We Use Personal Information
Velnora may use personal information for purposes reasonably related to operating an online office and ergonomic workspace store.
- Providing products and services: including administering checkout, confirming purchases and managing orders.
- Order delivery: including providing necessary order and delivery information to services involved in delivering or supporting your purchase.
- Customer support: including answering questions about orders, desks, office chairs, ergonomic accessories and other Velnora products.
- Store administration: including maintaining customer records, processing returns or exchanges where applicable and managing store operations.
- Security and fraud prevention: including detecting suspicious transactions, misuse, abuse or attempts to interfere with store services.
- Store improvement: including understanding how customers navigate and use the website and identifying opportunities to improve functionality and content.
- Communications: including sending information relating to purchases, customer service or other requested interactions.
- Legal and compliance purposes: including maintaining records or responding to lawful requests where required.
How Personal Information Is Disclosed
Velnora may disclose personal information when necessary to operate the store, provide requested services or meet legal obligations.
- Shopify and ecommerce technology providers supporting the operation, hosting and functionality of the Velnora online store.
- Payment providers that process available payment methods and transaction-related information.
- Delivery and logistics services where information is required to deliver or otherwise support an order.
- Analytics, security and technical providers that assist with website measurement, fraud prevention, performance or store security.
- Customer service providers where services are used to manage customer communications or support requests.
- Professional advisers and authorities when reasonably necessary for legal, accounting, compliance, security or dispute-related purposes.
- Business transaction participants where information is involved in a merger, financing, acquisition, restructuring, sale or similar business transaction, subject to applicable law.
Service providers may process personal information according to
the services they provide, contractual obligations and their own
applicable privacy responsibilities.
Cookies and Similar Technologies
Velnora and services supporting the store may use cookies, pixels, tags, local storage and similar technologies to operate store functionality and understand interactions with the website.
- Essential technologies may support checkout, security, account functions and other features necessary for the store to operate.
- Preference technologies may help remember selections or settings.
- Analytics technologies may help measure store performance, page activity and customer navigation.
- Advertising technologies may be used where advertising or marketing services are enabled and permitted by law.
Available browser settings, cookie controls or privacy controls may allow you to manage certain technologies. Blocking some essential cookies can affect store functionality.
Marketing and Communication Choices
Where Velnora provides promotional communications and where permitted by applicable law, personal information may be used to send information about products, store updates or relevant offers.
You may use the unsubscribe or preference controls provided with promotional communications where available. Service-related communications concerning orders, security or customer support may still be sent when necessary.
Data Retention
Velnora may retain personal information for as long as reasonably necessary to provide services, administer orders, maintain business records, resolve disputes, support customers, maintain security and meet applicable legal obligations.
Retention periods can differ according to the type of information, the reason it was collected and applicable legal or operational requirements.
International Processing
The technology and service providers supporting an online store may operate in different countries. As a result, personal information may be processed outside the country or region in which you live.
Where applicable law requires safeguards for international transfers of personal information, relevant transfer mechanisms or protections may be used by the parties responsible for that processing.
Children's Privacy
Velnora is an online store focused on professional office furniture and ergonomic workspace products. The store is not designed to intentionally solicit personal information from children who are not legally permitted to provide such information independently under applicable law.
Third-Party Websites and Services
The Velnora store may contain links or integrations involving third-party websites, platforms or services. Their privacy practices are governed by their own policies and are not controlled by this Privacy Policy.
You should review the privacy information provided by a third-party service before providing personal information directly to it.
Changes to This Privacy Policy
Velnora may update this Privacy Policy when store operations, technologies, privacy practices or legal requirements change.
When this policy is updated, the revised version may be posted on this page and the "Last updated" date may be changed accordingly.
Store Technology
Velnora Uses Shopify for Ecommerce
The Velnora online storefront is provided through Shopify. Shopify supplies ecommerce infrastructure that enables the store to display products, process store interactions and support the purchase experience.
Store Infrastructure
Shopify may process personal information as part of providing ecommerce technology and related services to Velnora.
Checkout Functionality
Information entered during the purchase process may be processed through Shopify and payment services available at checkout.
Store Security
Ecommerce technology may process device, transaction and usage information to support security, fraud prevention and store operation.
Provider Privacy Practices
Shopify and other providers may maintain their own privacy notices describing how they process information in connection with their services.
Your Privacy Rights
Privacy Rights Depend on Applicable Law
Depending on where you live, privacy laws may provide certain rights relating to your personal information. These rights may be subject to exceptions, limitations and identity-verification requirements.
Access
You may have the right to request information about personal information associated with you.
Correction
You may have the right to request correction of inaccurate personal information.
Deletion
You may have the right to request deletion of certain personal information, subject to applicable exceptions.
Portability
Applicable law may provide a right to receive certain personal information in a portable format.
Object or Restrict
In some jurisdictions, you may have rights to object to or restrict certain processing activities.
Communication Choices
You may use available preference or unsubscribe controls for eligible promotional communications.
Security of Personal Information
Reasonable Safeguards Support the Store
Velnora and the technology providers supporting the store may use administrative, technical and organizational measures intended to help protect personal information. No method of electronic transmission or storage can be guaranteed to be completely secure.
Secure Ecommerce Infrastructure
Store operations rely on ecommerce systems designed to support online transactions, account functionality and website security.
Payment Service Security
Available payment providers maintain their own systems and security controls for payment processing.
Fraud Prevention
Transaction and device information may be analyzed to help detect suspicious activity or misuse.
Operational Access
Personal information should only be accessed when reasonably necessary for legitimate store, support, security or administrative purposes.
Customer Responsibility
Customers should take reasonable precautions to protect their devices, account credentials and other sensitive information.
Privacy Requests
What to Include With a Privacy Request
To help Velnora understand a privacy-related request, provide enough information to identify the nature of the request and the store interaction it relates to.
Identify the Request
Explain whether you are asking about access, correction, deletion or another available privacy right.
Provide Relevant Store Context
If the request relates to an order or previous customer interaction, include enough information to locate the relevant record.
Verification May Be Required
Velnora may need to verify your identity before completing certain requests where required or permitted by applicable law.
Velnora Privacy Support
Questions About This Privacy Policy?
If you have a privacy question or want to submit a privacy-related request, use the Velnora contact page and describe the nature of your request clearly.